S H I P P I N G

Hey there! Here you can find information regarding shipping including processing times, delivery services, international shipping and more.


HOW MUCH IS SHIPPING?

NOW ENJOY FREE SHIPPING ON ORDERS OVER $10. Orders under $10 will be charged a flat rate fee of $2.50.

 

HOW ARE THE ORDERS PACKAGED?

We make sure to pay extra special attention when we package orders so that they may arrive in the best condition.  We hand package each greeting card and its envelope with care in a protective cellophane sleeve to prevent whatever has the urge to stick on the artwork after it prints. Each cellophane bag is then put into a sturdy Kraft envelope and is ready to ship.

Even with our detailed process, we understand that shit happens. If you receive an order that is damaged, we'd be glad to exchange it for you or even refund your money.  Please see Refunds + Exchanges for more info.

 

HOW FAST WILL MY ORDER SHIP? 

Please allow up to 2-3 days for your order to be created and shipped. We always try to get it out sooner than that, but sometimes we get busy especially during the holidays. If you need your order expedited, we would be happy to help. Send us an email at info@bymsjames.com.

 

HOW WILL MY ORDER SHIP AND HOW LONG WILL IT TAKE TO GET TO ME?

We ship orders via USPS First Class mail or USPS Priority Mail. If your package weighs more than 13oz, it must be shipped Priority Mail. Our studio is located in Pasadena, CA so sometimes it can take up to 7 business days or more for packages to reach the East Coast via First Class Mail. Priority Mail packages are usually delivered within three days of shipping, but USPS does not guarantee delivery within a certain frame for Priority packages...which means that we can't either, sorry :-/

 

CAN I TRACK MY ORDER?

Unfortunately the USPS First CLass service does not offer tracking at this time. The USPS Priority Mail offers tracking but can be fairly unreliable. If this frightens you, please don't hesitate to reach out. We can see what other options are available.

 

DO YOU SHIP INTERNATIONALLY?

At this time we DO NOT ship Internationally, but we are working to change that. Please subscribe to our newsletter for more updates. Thank you for being patient! 


HELP  US HELP YOU!

Have a question that isn't listed above, feel free to reach out to us at info@bymsjames.com.